Privacy policy

Last Updated: July 19, 2023

1.- Data Controller and Description

1.1.- Data Controller

The data controller of this website is Dionis AG Invest SL (hereinafter referred to as DIONIS HOTEL), Avenida Estrasburgo 6, 18 03730 Jávea (Alicante/Alacant).

NIF: B42528885

Email:info@dionishotel.com

1.2.- Description

Acceptance of Privacy Policy DIONIS HOTEL (hereinafter referred to as the “Privacy Policy”) is a necessary condition for using our website, product and/or service purchasing service, online store, and social media platforms (hereinafter referred to as the “Service”).

This Privacy Policy governs the collection, processing, and use of your personal and non-personal information as a user of www.dionishotel.com, starting from the effective date indicated in the header.

To process your personal data DIONIS HOTEL complies with the current local and European legislation, as well as its implementing regulations.

2.- Collected Information

The Service can be used without the need to provide any data; however, to purchase a ticket, you will need to provide certain personal details. The information (personal or non-personal) collected by the Service may vary based on this.

The personal and non-personal information collected by the Service will come to us through three channels: 1) collected automatically, 2) the information you provide voluntarily, and 3) information provided by third parties.

2.1.- The information collected automatically.

This information will consist of:

  • The information collected through cookies or similar mechanisms stored on your device, always with your consent or according to other legal bases. Please refer to our Política de Cookies for more information.
  • The IP address from which the connection is made, the type of device used and its characteristics, the operating system version, the type of browser, language, date, country, request time, the URL you’re coming from, the URL you’re going to, or the mobile network used, among others.
  • Usage data of the Service and any detected errors during its use.
  • Additionally, DIONIS HOTEL uses Google Analytics, an analytical service provided by Google, Inc. with its headquarters located at 1600 Amphitheatre Parkway, Mountain View, California 94043, USA. For the provision of these services, they use cookies that collect information, including the user’s IP address, which will be transmitted, processed, and stored by Google in accordance with the terms set forth on the website www.google.com. including the potential transmission of such information to third parties for legal requirements or when these third parties process the information on behalf of Google.

In any case, you can disable Google Analytics cookies by clicking here.

2.2.- The information you provide voluntarily

This information will consist of:

  • The information required by The Company to complete the purchase of a product or service: name, surname, email address, address, tax identification number (NIF), and phone number.

All data is mandatory.

If you make a reservation on behalf of another person through the Service, such as for a gift, you guarantee that you have legitimately obtained the personal information of those other individuals before providing us with their data.

  • The information, personal or otherwise, that messages sent through the established contact or feedback channels in the Service might contain, such as your name, alias, or email address.
  • Your photograph, name, nickname, or geolocation if you choose to participate in any of our activities on social media.
  • The information required to subscribe to our newsletter, such as your email address.

2.3.- The information provided by third parties.

This information will consist of:

  • Information provided by payment systems or credit card processors, such as the time of purchase or the amount.
  • Information provided by the courier services delivering your order, such as the delivery date and location.

3.- Rights and Purposes

We inform you that completing the forms is voluntary. However, if you do not fill in the mandatory fields (usually marked with an asterisk), the use of some features of the Service may not be possible or may be limited.

The personal data you provide us with will be incorporated and processed in the Treatment Activities Registry owned by DIONIS HOTEL, , among others, in order to attend to your requests, provide the requested service, and keep you informed about matters related to the company’s activities and services.

You can exercise your rights of access, rectification, erasure, restriction of processing, objection, and data portability of your personal data at any time by sending an email to: info@dionishotel.com or by postal mail to: Avenida Estrasburgo 6, 18 03730 Jávea (Alicante/Alacant)

In both cases, you will need to identify yourself with your full name and surname, along with a copy of your ID card or national identification.

In the event that you have given consent for a specific purpose, you have the right to withdraw your consent at any time, without affecting the lawfulness of processing based on the prior consent before its withdrawal.

Furthermore, if you believe that there is an issue with how DIONIS HOTEL is handling your data, you can address your complaints to the relevant data protection authority , with the Spanish Data Protection Agency being the appropriate authority for Spain.

4.- Age

Regarding the use of the online service, you declare that you are of legal age and have the necessary legal capacity to be bound by this agreement and to use the site in accordance with its terms and conditions, which you fully understand and acknowledge.

You declare that all the information you provide to access the Service, before and during its use, is true, complete, and accurate.

5.- Data Usage

DIONIS HOTEL will use the collected data to:

  • Administering, providing, and updating the Service (with the legal basis being the contract).
  • Addressing the issues you raise (with the legal basis being our legitimate interest in addressing user requests).
  • Processing the payments you make (with the legal basis being the contract).
  • Sharing data such as your image on our social media platforms (with the legal basis being our legitimate interest in the dissemination and promotion of our products).
  • Sending you our newsletter and promotional offers via email (with the legal basis being your consent or our legitimate interest based on the prior contractual relationship, as applicable).

You can unsubscribe from them using the ‘unsubscribe’ link in the received email or by contacting us at the email address info@dionishotel.com. However, you won’t be able to unsubscribe from certain correspondence from us, such as messages related to the security of your data or the terms and conditions of the Service.

  • Maintain the security of the Service, investigate illicit activities, enforce our terms and conditions, and assist law enforcement agencies within the scope of their investigations (with the legal basis being our legitimate interest in ensuring and maintaining the security of the Service and its users).

DIONIS HOTEL does not use automated decisions, although it may generate basic user profiles, with the legal basis being our legitimate interest for commercial purposes and providing personalized offers.

Likewise, DIONIS HOTEL may use user information in the form of aggregated and anonymous data to display to third parties. It may also share statistics and demographic information about users and their use of the Service with third parties. However, none of this will allow those third parties to personally identify you.

5.1.- In emails and contact forms.

The Service’s website has SSL encryption, which allows for the secure transmission of your personal data through standard contact forms.

The personal data collected will be subject to automated processing and incorporated into the corresponding files in the register of processing activities, of which DIONIS HOTEL is the owner.

In that sense:

  • We will receive your IP, which will be used to verify the origin of the message in order to provide you with appropriate recommendations (for example, presenting information in the correct language) and to detect possible irregularities (such as potential cyberattack attempts on the Service), as well as data related to your ISP.
  • Likewise, you can provide us with your data through telephone, email, and other indicated communication methods.

Regarding the communication channels used:

  • Our payment service providers for paying for our services are VISA and Mastercard. At no point will the Service or its staff have access to the banking details (such as credit card number) that the user, as a customer, provides to those third parties.

Furthermore, certain services provided through the website (for example, the possibility to participate in a contest or promotional code giveaway) may have specific terms regarding personal data protection. It will be necessary to accept them before participating in those services.

5.2.- On social media.

La Empresa has profiles on some of the major social media platforms and is responsible for the processing of data related to content published on those platforms (for example, photos uploaded by DIONIS HOTEL that include individuals’ faces).

The processing that DIONIS HOTEL will carry out with the data within each of the mentioned platforms will, at most, be in line with what the social media platform allows for corporate profiles. Thus, DIONIS HOTEL may inform our followers, through any means that the social media platform allows, about our products or offers, as well as provide personalized customer service, unless prohibited by law.

In no case will DIONIS HOTEL extract data from social media unless explicit and specific consent is obtained from the user for such purposes.

5.3.- In raffles

When participating in promotional actions organized exclusively by DIONIS HOTEL, the data you provide will be processed solely by us for the purpose indicated in the action’s statement and its corresponding legal conditions.

6.- Data retention

Below is the duration for which data processed by the Service is retained:

  • Disaggregated data will be retained without a deletion period.
  • Customer data will be retained for the minimum necessary period, and may be kept up to:
  • 5 years, according to Article 1964 of the Civil Code (personal actions without a special statute of limitations).
  • 6 years, according to Article 30 of the Commercial Code (accounting books or invoices, for example).
  • The data of newsletter subscribers will be retained from the moment the user subscribes until they unsubscribe.
  • The user data uploaded by DIONIS HOTEL to its social media accounts will be retained from the moment the user provides consent or when the data has been uploaded in accordance with DIONIS HOTEL, legitimate interest, until the user withdraws it.

7.- Data shared with third parties

There are third parties that manage part of the Service.

We require them DIONIS HOTEL to adhere to this Privacy Policy to the extent applicable, and they are also required to have their own privacy policies. However, DIONIS HOTEL will not be responsible for ensuring compliance with those policies.

Under certain circumstances, DIONIS HOTEL may share, use, or preserve some of the collected personal information with third parties:

  • To provide the Service:

Service providers who perform functions on our behalf, such as payment services, web hosting, business analytics, customer support, marketing, or merchandise purchasing services. These service providers may collect and access the information necessary for their functions, but they are not allowed to share or use the information for any other purpose.

  • To cooperate with the competent authorities:
  1. a) If we believe it is reasonably necessary to comply with any law, legal process, or legitimate interest anywhere in the world. In any case, we will only provide the information strictly required.
  2. b) If we believe such action is appropriate to enforce DIONIS HOTEL.
  3. c) If necessary to detect or prevent fraud or security-related issues of DIONIS HOTEL, its providers, and users.

8.- Security measures

DIONIS HOTEL adopts all necessary technical and organizational measures to protect the security and integrity of the collected personal and non-personal information, both against unauthorized access and accidental alteration, loss, or destruction.

In any case, DIONIS HOTEL cannot guarantee the absolute security of the collected information, so you must collaborate and use common sense at all times regarding the information you share.

You understand and acknowledge that, even after its deletion, personal and non-personal information may remain visible in caches or if other users have copied or stored it.

9.- Changes to the Privacy Policy

We may update this Privacy Policy in the future.

We will inform you about changes by sending a notice to the provided email address and/or by placing a prominent notice on our website.

10.- Contact

If you have any questions about this Privacy Policy, contact us at:

E-mail: info@dionishotel.com

Address: Avenida Estrasburgo 6, 18 03730 Jávea (Alicante/Alacant)